FAQ

We will start where you are. There is no prescribed agenda for therapy. Come as you are and we will partner together to develop a plan to optimize your emotional wellbeing in a way which feels genuine and accessible to you.

First session: The first session will be focused on gathering a more extensive social and familial history and gaining mutual understanding for the focus (up to 90 minutes).

Follow-up sessions: Sessions can be scheduled weekly, biweekly, monthly, or as needed. The frequency of the sessions depends on the needs of each specific client (50 minutes).

Telehealth therapy sessions are formatted the same way as in-person (see question above). The difference is that you can participate virtually from anywhere that you have internet access.

Note: you will need to download a Telehealth app prior to your first appointment, which will take a few minutes. This app is a secure way to connect and is HIPPA compliant. Instructions will be given to you prior to your first appointment.

The office is located near downtown Batavia, a suburb of Chicago. Parking is available onsite.

Yes—we are in network with Aetna, Anthem EAP – Bank of America, Blue Cross and Blue Shield of Illinois, Blue Cross Blue Shield of Massachusetts, Carelon Behavioral Health, Cigna, Oscar (Optum), Oxford (Optum), Quest Behavioral Health, and United Healthcare (Optum).

Fees for therapy sessions are as follows:

Initial intake telephone call, 15 minutes – Complimentary
Intake session, 60 minutes – $150
Follow-up sessions, 60 minutes – $130
No-show or late cancellation (within 24 hours) – $75

Still have questions?

Let’s connect.

If you feel you need emergency care, please call 911 or the National Suicide Helpline: 1-800-SUICIDE / 1-800-784-2433

CONTACT

info@naternatherapyservices.com

(630) 318-6413

Batavia, IL

© 2025 Naterna Therapy Services